Fairmont El San Juan Hotel

Accessibility Notes & Considerations

• Fairmont's booking engine includes dedicated accessible room categories, but travelers should review room descriptions carefully, as roll-in shower and accessible tub configurations are distinguished in the room details rather than the room name.
• All accessible room categories reviewed include hearing-accessible features such as visual alarms, door-knock notification lights, and phone notification lights.
• Based on available images, accessible rooms with a balcony or patio appear to have a low-threshold or no-threshold transition between the room and outdoor space. However, this has not been verified directly with the hotel. Travelers who require a step-free balcony or patio should contact the hotel directly to confirm accessibility features before booking.
• Accessible room descriptions reference "height-adjusted room features," but the hotel does not specify which features are height-adjusted.
• The hotel states that accessible accommodations are available throughout the property, though detailed information regarding public area accessibility is limited.
• Fairmont reports that wheelchairs, including an oversized model, two pool lifts, and a beach wheelchair may be available upon request and subject to availability.